Office Telephone Etiquette Needed

Rotary dial telephones were still new in many places in the 1930’s. Different than relying on a hand-crank or switchboard operator, the rotary dial phones needed instructions and care for their use.

Business School Sees Need for Telephone Etiquette

A new course in telephone etiquette was introduced into the curriculum of the School of Secretarial Practice of Pace Institute In New York City on January first. 

A survey made by the Institute during 1931 revealed the fact that fully one-half of the duties in high grade secretarial positions involve telephone transactions, and that employers are now giving the utmost weight to proper telephone usage.

The new course provides specific training in such subjects as placing a call, receiving a call, voice technique, out-of-town service, how to use the dial telephone, the private branch exchange, care of the telephone equipment, and practice exercises and drills.–The Calexico Chronicle, 1932

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