Showing posts with label French Civility Campaigns. Show all posts
Showing posts with label French Civility Campaigns. Show all posts

Wednesday, June 13, 2018

Polishing French Politesse

The last 3 days, the French have been reading up a storm on Etiquipedia, so I wanted to send out a special note of thanks to our French readers, and those readers from all of the other countries, who peruse our articles daily. Below are our “audience stats” for the past 7 days. These are the top 10 countries for the week. France has been #1 three days in a row. Without people from all parts of the world reading Etiquipedia, the work I put into this site would not nearly give me such pleasure. Thanks to all of our readers and to all of our contributors! 

Country and Pageviews 
______________________ 
France 1673 
United States 1655 
United Kingdom 266 
Canada 118 
Australia 89 
Italy 71 
Philippines 60 
India 55 
Netherlands 48 
Indonesia 28 

PARIS - Chic French diners eat asparagus with their fingers and sorbet with their forks.

The words “Bon appétit” should never be uttered at the start of a meal.

The polite passenger always says, “Bonjour” to the driver upon entering the bus.

And, bien sûr, the dinner guest must not leave the table in midmeal to use the powder room, and should she have to go, never, ever use the word “toilette” when asking a host for directions.

Mastering the rules of good manners never has been easy, even for the French.

Despite a centuries-old obsession with behaving well, the French are constantly relearning how to do it, and the last few years have witnessed both the degradation of civility and manners and a revival of interest in them.

On one level disrespect for authority is on the rise. Cars are burned and garbage is thrown out of windows in the troubled gritty suburbs. Verbal and physical attacks against teachers in schools are more widespread than they were a few years ago. Commuters are hit, seats are slashed, graffiti is written on Paris Métro cars.

But on another level is a desire to retain, encourage and even venerate what the French call “politesse.” “It sounds bizarre, but with more and more acts of incivility, people are tolerating them much less,” said Frédéric Rouvillois, the author of “Histoire de la Politesse,” a scholarly tome that traces the history of good manners in France over the last three centuries. “There’s more awareness that courtesy and savoir-faire are useful and necessary tools in society.”

As part of the consciousness-raising, private sessions on proper table settings and dining habits are offered to Parisian ladies of leisure. The Paris transit authority is in the midst of a campaign of respect to improve the quality of travel for its passengers. Humorous posters hung last fall prodded travelers to muzzle their pets; use trash cans for their garbage; speak softly on their cellphones; avoid whacking their neighbors with their backpacks; and, of course, say hello and goodbye to conductors and ticket vendors.

In 2005, in response to complaints about interaction between patients and staff, the Hospital Federation of France began its first national advertising drive for politeness in public hospitals and nursing homes, with a list of rules for how to behave and the motto “Stay polite!”

The Ministry of Education has made good citizenship part of the national curriculum in high schools. The Ministry of Transportation designates an annual “day of steering wheel courtesy” to encourage polite behavior on the road.

“In a society more and more brutal, with deafening vulgarity, it is with delight that we are rediscovering the discreet charm of courtesy,” wrote Point de Vue, a weekly magazine that focuses on old families and the remnants of royalty, in an article some months ago on the return of good manners.

In the perfect French world, rules govern even the most mundane subjects: how to answer the telephone, how to greet a guest at the door, how to address a stranger, what to take to a dinner party, how to behave on the Métro.

“It’s like a sport, you have to train hard,” said Marie de Tilly, a rail-thin expert on manners, who teaches a two-hour course in Paris to women who pay $90 to attend. “But once you train and know the rules, it all comes naturally.” All can be lost in that first moment of acquaintance, Ms. de Tilly told a group of French and American women during a session last month in a hotel room adorned in brocade and silk.

“In the first 20 seconds, others will judge your look, in the second 20 seconds your behavior and the third 20 seconds your first words,” she said. “There is a code. If you don’t follow it properly, it will be very, very hard to make a comeback.”

France has had an uneven history of manners. With the French Revolution, the republican passion for equality trumped the rules of gentility, which glorified hierarchy and differences of class and gender. Men had to be called “Citoyen” (Citizen) rather than “Monsieur.” The use of the familiar “tu” form of “you” replaced the formal “vous.”

The rise of the bourgeoisie in the 19th century swept in a new era of politeness, which declined during and after World War I. The brutality of the war made the rules of gentility seem meaningless. Another low point came with the May 1968 rebellion, which swept in an ideology that challenged all forms of authority.

Certainly, polls show an increase of interest in manners. Ninety-five percent of the French believe that being polite is an asset, according to an Ipsos poll last March. A poll in 2003 indicated that 70 percent of French parents place great importance on manners, compared with 53 percent in 1991 and 21 percent in 1981.
Some rituals of politesse die hard. Dueling may have been banned decades ago, but hand kissing has survived. The master has to be President Jacques Chirac.

Mr. Chirac clearly knows how to do it: he raises the woman’s hand to chest level and bends over to meet it halfway. Sometimes, as when he visited Chancellor Angela Merkel in Berlin last March, he cradles the hand in both of his.

“The French president,” a writer in the Swiss daily Le Matin commented last September after Mr. Chirac kissed Ms. Merkel’s hand once again, “can no longer meet a woman, either a star, a head of state, a first lady or a minister, without doing it.”

The practice, however, the writer added, “has nothing to do with protocol.” – From Elaine Sciolino’s 2007 New York Times article


Etiquette Enthusiast, Maura J. Graber, is the Site Editor for the Etiquipedia© Etiquette Encyclopedia

Monday, June 23, 2014

French Etiquette Campaign

A group of volunteers called “Greeters” are out to prove the French are a friendly people who want to share all the delights their country has to offer.
France has a reputation for giving visitors a brusque and even sullen reception. But a group of volunteers called “Greeters” are out to prove the French are a friendly people who want to share all the delights their country has to offer.
Despite welcoming more tourists every year than any other country in the world, France has a reputation for sometimes giving visitors a brusque and less-than-friendly reception.
The French volunteers are part of the “Global Greeter Network” (GGN), a movement that began in New York in 1992 and spread to France by 2007.
Paris’s Greeters – who speak a variety of languages – meet visitors (in groups of one to six) after they have arranged to meet through the group’s website.
They show them what their own districts have to offer, from cafés and restaurants, to galleries, parks, local architecture and landmarks. 
They won’t ask for money, or arrange visits to paying locations where they take a commission. All financial support for the network comes through donations and from sponsorship from local government and businesses.

History of the Greeter Concept

Logo for the Parisian Global Network Greeters.   The volunteers changing France’s ‘moody’ image.
Founded in 1992 as the first "welcome visitor" program of its kind, Big Apple Greeter in New York City grew from friendly exchanges founder Lynn Brooks had with people she met. Lynn wanted the world to know New York City as she did: a great big small town with diverse neighborhoods, mom-and-pop stores, fun places to dine, and friendly residents who go out of their way to help an out-of-towner feel welcome.


The concept was a big success and has spread all over the world. As the number of programs grew, Global Greeter Network was formed as a voluntary association of independent welcoming programs. All the programs are free, offer greeter services as an individual or small group experience, and are characterized by enthusiastic, local residents who love their home city and volunteer to conduct these visits.


The GGN now counts 51 city destinations in 18 countries. Nearly half these destinations are in France, and Paris has more volunteer “Greeters” – 360 – than any city in the world.

Don't think it is simply the tourists who are annoyed by the selfish or snooty behavior of the French.  A “top 10” list of the “most annoying behaviors” of a study done by the RATP, had French commuters with “loud, mobile phone chatter” topping that list.  The study was done merely 2 years after foreigners visiting Paris had voted Parisians “the rudest people in Europe.” – Courtesy “Etiquette Facts” Blog

France begs its citizens to lighten up with tourists...

The world's most popular city, Paris, is wrestling with its reputation as the rudest place on earth for tourists. French authorities have rolled out yet another plea for locals to refrain from the Gallic snarl in encounters with foreign visitors.

Speaking at the launch of a new master-plan for tourism at a national conference, Commerce Minister Fleur Pellerin said France needed to “recover a sense of hospitality”, as “too often we mistake service for servility”.

Accompanying her was Foreign Minister Laurent Fabius, who said the government now aimed to attract 100 million tourists a year compared to 83 million in 2012.
Other researchers have reported that visitors thought it had the least friendly locals, the most unpleasant taxi drivers and the most aggressive waiters. —From how to live in france.com

Fabius, however, warned that the famed French surliness was a pothole on the road to tourism victory: “The logic is simple. An unhappy tourist is a tourist who never comes back.”

No doubt there are many Parisians, in particular, who would not find that a matter for regret. Every summer they must endure an invasion of big bottoms in bad shorts, booming foreign voices and boors who fail to realise that under the French code of courtesy, any approach from a stranger should begin with a polite “Bonjour” – and be followed by at least a minimal effort to start the conversation in French.

But the fact remains that international surveys have repeatedly found that foreign visitors rate the French capital as one of the world’s most hostile places - although France is currently also the world’s most visited country.

The TripAdvisor website found foreigners voted it the rudest city in Europe, and other researchers have reported that visitors thought it had the least friendly locals, the most unpleasant taxi drivers and the most aggressive waiters.

Parisians also find Parisians rude?

A survey two years ago by Paris transport operator RATP found that 97% of Parisians believed their fellow citizens “were ill-mannered and lacked civility”

On the other hand, Parisians themselves reportedly do not enjoy Parisian manners either. A survey two years ago by Paris transport operator RATP found that 97 per cent of Parisians believed their fellow citizens “were ill-mannered and lacked civility” – statistics which do not bear too much looking into, as they suggest that those complaining must be rude themselves.

In desperation, last year the Paris Tourist Board issued service industry workers a “politeness manual”. Three years earlier, the city paid “smile ambassadors” to be friendly to tourists at the city’s big attractions. Pellerin told the conference that the situation was no joke: “Tourism is not an amusing or a secondary matter … the stakes are the same as exports.”

The issue has become more pressing as the French economy languishes with high unemployment. It is further highlighted by the fact that bitter rival London now claims it has unseated Paris as the world’s top destination for foreign tourists. While French authorities insist the City of Light still holds the crown, in 2012 London was closing in; there were 29 million visitors to central Paris, which does not include the palaces of Versailles and Fontainebleau, and 27.6 million to Greater London, a much larger geographic area.

Fabius announced other measures to help boost Parisian appeal. The government aims to classify more areas as tourist zones, which would allow them to open on Sundays, particularly the area around the popular department stores such as Galeries Lafayette and Printemps.

The move is strongly opposed by shop assistants’ unions, which are striking this week over the issue. But Fabius says, “A tourist who finds the shop closed on Sundays will not wait until Thursday.”




Main Article texts by France 24's Tony Todd and Karen Kissane, and from the Global Greeter Network website

 🍽Etiquette Enthusiast, Maura J. Graber of The RSVP Institute of Etiquette, is the Site Editor for the Etiquipedia© Etiquette Encyclopedia