Showing posts with label Civility Coach Maria Doll. Show all posts
Showing posts with label Civility Coach Maria Doll. Show all posts

Thursday, June 17, 2021

Etiquette and Adulting 101

 

When my children were little, the newest buzzword was actually a noun that was given a verb tense. I’m talking about the word “parent”. My “dyed in the wool English teacher” mother-in-law was aghast at the way the noun was being used. Even I have caught on and talk about parenting!! But one word I’ll never use in a sentence to describe an action is the word “adult”. Sorry, but adult is a noun. Making it into a verb is just plain silly, if you ask me. With that in mind, my post deals with how our adult children can mature (not adult) into well, adulthood!!

Not RSVP’ing

A little French phrase that means “Respond, please”. The Host wants to know in a timely fashion if you are planning on attending or not. Don’t leave him/her in suspense or having to track you down for a response. Within 24 hours, you know if it’s doable or not.

Being Late

Even if it’s 10 minutes, let the person know when to expect you. I’ll let you in on a hint. If your job interview is scheduled for 10:00 am and you arrive at 10:00 am then consider yourself late. Plan to arrive at least 10 minutes early. This rule definitely doesn’t apply to a dinner party, though. Ten minutes late is considered arriving on time!! Got that??

Arriving to a Party or Event Empty-Handed

Coming to an event with a bottle of wine or some flowers is considered good manners. While we’re on the subject, refrain from bringing an elaborate dessert for a dinner party, though. The Host may not appreciate your culinary efforts especially if wasn’t discussed before-hand. And don’t even think of taking the wine home if it wasn’t opened. That bottle is for the exclusive use of the Host to be opened at his/her leisure.

Not Knowing How to Greet Someone

An important skill that seems to be lacking in your age group is affability – the natural way of greeting and being interested in other people. The smartphones have robbed you of this ability but that doesn’t mean it’s not very important both from a personal & professional standpoint. One way to get better at greeting people is to practice eye contact. Look ‘em in the eye and say, “Hi”. While we’re on the subject, make your phone disappear while with that person. You send a wrong message to that person if you don’t.

Not Saying ‘Please’ or ‘Thank You’

Basic good manners isn’t stuffy or stodgy. “Please”; “Thank you”; “You’re welcome”; “Excuse me”; “I’m sorry. Please forgive me” are not out of date, trust me. Think of these phrases as the language of friendship…honoring & respecting people. As the saying goes, people may not remember what you say but they sure remember how you make them feel.

Gossiping

You might think it’s no harm to spread that odd juicy tidbit of information about someone but you would be dead wrong. Gossip is a toxic behavior that kills relationships and destroys trust between people. Never let anything unkind ever be said about another person in your hearing. Stand up for that person who is being gossiped about. You would want someone to do that for you. Remember the Golden Rule??

Talking Exclusively About Yourself

Our society has become conspicuously narcissistic. Everything centres around ourselves instead of others. A way to combat this bad habit is to make all conversations about getting to know the other person. Don’t worry…you will have your chance to talk about your plans or dreams but if you don’t show interest in the other person, they won’t show interest in you. Makes sense, right?

Rejecting Compliments

If someone gives you a compliment, don’t insult by saying they don’t know what they’re talking about. If you receive a compliment, then respond simply with “Thank you, that’s very kind” instead of “No, not really. I’m actually not that brilliant”. You get the idea??

Not Sending Thank You Notes

This is a pet peeve of mine. Please send Thank you notes to those who have taken the time to provide a gift or service to you. Show appreciation!!

Posting Your Entire Life Online

Not only is this a total waste of time, I would like to say that obsessing about your online social media presence actually leads to high levels of depression & anxiety. Don’t forget that university registrar officers; prospective hiring managers; even your future mother-in-law are all checking you out!! Think that less is more!! Less screen time means more healthy mind/body pursuits leading to healthier friendships.

Discussing Important Things via Text

Texting is fine for short; immediate relaying of information. “Hey, I’m in front of the mall by the Bay”. But if all of your communication happens in the texting sphere, dimes to donuts, your text messages are misinterpreted because of the lack of body language & voice inflection that’s needed for clarification. Get in the habit of meeting people face to face and less with the phone in your face.

Not Returning Calls or Responding to Emails

Nothing says “you don’t matter to me” louder than not responding to calls or emails. Is this a message that you want to convey? I didn’t think so. Generally, never let more than one day elapse before responding even if you don’t have the answer for the person. Let them know that and when you should have their answer ready. It’s just good manners treating others the way we want to be treated. That’s the Golden Rule, in case you didn’t know.


By Canadian Contributor and Civility Coach, Maria Doll ~ An etiquette authority, Maria has been conducting personal consultations, workshops, camps and seminars for children, teens and young adults since 2009. Her etiquette program and company Leadership Matters has been featured in print, radio & television media including articles in Entrepreneur Mom Now and in Culinaire Magazine. Her civility program has been featured in the Calgary Herald, Calgary Sun, Metro – Calgary, CBC – Radio & Television, CTV and Global TV.




Etiquette Enthusiast, Maura J. Graber, is the Site Editor for the Etiquipedia© Etiquette Encyclopedia


Monday, June 14, 2021

Etiquette, Teens and Communication

A partial list of summer work examples could include: Babysitting, Coffee shop, Volunteer at a camp, Dog walking, Helping seniors at retirement homes with their computers



The end of the school term is quickly approaching in some regions while other places already have had children and youth home for the past month. This time of year can be angst-filled especially if you have teens who would prefer not to rise before 1:00 pm every day. Yet you know sleeping away the summer probably won’t be formative towards their maturing into adulthood. Heck, you’d even just like them to be reasonably sociable with the family during daylight hours!! Have you considered encouraging them to volunteer or even to sport an entrepreneurial idea of service in the neighborhood?

Some key benefits for the youth will pay in spades for their future. With the increase of screen time, there is a serious concern that young people won’t be able to communicate effectively face to face. In the not so distant past, teens would come to the house and greet the parents. Then hang out with friends in the backyard or play ball at the school playground. Nowadays, most of the time is actually spent being “sociable” on social media platforms or constant texting with virtual friends. There’s very little honest to goodness face to face anymore. It’s really quite frightening!!

An antidote to this challenging situation are summer jobs including volunteering!! In the 1980s, 70% of teens (age 16 to 19) had summer jobs. This number has declined yearly and in 2010 it reached 43% and has stayed about the same since (Bureau of Labor Statistics). Summer employment means that youth and adults are interacting together. These early working experiences prepare youth for being adept at communicating with people of all ages. This is a key skill that many hiring managers see very little of in the under 30 yr old set of new hires.

A partial list of summer work examples could include:

  • Babysitting
  • Coffee shop
  • Volunteer at a camp
  • Dog walking
  • Helping seniors at retirement homes with their computers

Granted, this age group of 13-15 yrs old may have more difficulty in finding paid employment. With a little ingenuity, they could find odd jobs at home or for family friends and relatives.

Now that some time will be set aside for these activities each day, it’s a good idea to role-play through the basic pointers of meeting new people that is getting lost because of those pesky gadgets.

Master the handshake…

  • Stand up
  • Eye contact
  • Smile
  • Shake hands by reaching for the web of the other person’s hand, gently squeeze
  • Say “Hello, my name is Susan” the respond with “Very nice to meet you, Kyle”

Art of conversation

This can be difficult because of a natural shyness. Teach them to realize that every conversation that they have with someone (especially an adult) is a connection with another human being. This is very enriching.

  • Have a list of conversation starters according to the age of the person – for instance, movies; books; summer holiday plans;
  • “Who; What; Where; When; How” questions are good standbys
  • Eye contact is crucial
  • Develop those listening skills – lean in; nod; smile…be interested in what the other person is saying

Polite Cellphone Manners

The cell phone should be out of sight when talking to an adult especially if that adult is a parent of the child(ren) one is babysitting.

  • Obey the 10 foot rule – refrain from talking on the phone if there is another person within earshot
  • Silent at the library; movies; live theatre; religious services
  • Never answer a text when talking to another person in front of you
  • Be master of the phone instead of the other way round. Try not touching the phone for 20 minutes, then one hour…maybe even the whole day




By Canadian Contributor and Civility Coach, Maria Doll ~ An etiquette authority, Maria has been conducting personal consultations, workshops, camps and seminars for children, teens and young adults since 2009. Her etiquette program and company Leadership Matters has been featured in print, radio & television media including articles in Entrepreneur Mom Now and in Culinaire Magazine. Her civility program has been featured in the Calgary Herald, Calgary Sun, Metro – Calgary, CBC – Radio & Television, CTV and Global TV.




Etiquette Enthusiast, Maura J. Graber, is the Site Editor for the Etiquipedia© Etiquette Encyclopedia